email address it says they are part of another organization

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The customer is trying to add a new admin to their account but when he enters the teammate's email address it says he is already  part of another organization. I double checked and yes, the email that he is trying to register is already associated to another account. He's their marketing agency owner. He's not an employee with  their company. I advised the customer to provide him another email address associated with the company but he said that they can't.

Let’s say that the email address in question is, a workaround could be using an email alias such as and it would allow for him to be registered under their account as if it were a different address.

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