At Drift, one of our mottos is "always be shipping." Which means we are invested in improving our product(s) for our customers and users.
This post is the first in a new series that highlights product updates, or "ships," that we are sending your way.
Meet your captains Kristen and Katie as they take you on a tour of updates for this week!
Here is a quick summary:
- Educational steps during onboarding for new Chat customers
- Why: help new customers understand how Drift is going to help and what’s going to happen when you install it on their site
- Where: Chat onboarding
- Who: New customers on the Pro plan and up
- Filter conversations in the new conversations view
- Why: Easily find the chat or conversation you are looking for
- Where: In the new conversations experience
- Who: Customers on paid plans
- Call leads that you’re chatting with directly from your browser
- Why: Quickly connect with interested leads by calling them
- Where: Live chat
- Who: We are slowly rolling this out. Right now: Those customers in our Early Access Program
- Create new bot playbooks from the Audiences tab instead of the flow builder
- Why: Start with the "who" and configure your playbooks for the audience you are targeting
- Where: Playbook builder
- Who: Admins for accounts on the Pro plan and up
- Drift Video and Zoom Integration
- Why: Connect your Zoom account with your Drift Video account so you can automatically sync Zoom meeting recordings into your video library
- Where: Drift Video > Settings > Integrations > Zoom
- Who: all Drift Video users
Thoughts? Questions? Feedback? Respond below 👇
I'm a super passionate seller. When a potential buyer expresses a problem, I get amped up about recommending a solution that'll help solve it.
I find myself speaking to my own experiences most often, and iterating on the details of how awesome my solution will be during conversations with prospects.
My team often gives me the advice to back up my statements with social proof while objection handling, or to use content to add value in light touches throughout the sales cycle.
However - I'm so used to relying on my own words - and sometimes forget to back up my ideas with real customer stories and testimonials.
As someone who prides myself on my organization, I totally fail when it comes to keeping track of content and sales material 🤦♂️. My personal Slack DM's are a never-ending pile of links without descriptions - and ideas without any context - and I often find myself scrambling the internet for social proof material on a case-by-case basis.
This quarter, I'm working on getting into a better rhythm with leveraging content throughout my sales cycles and better organizing my most useful resources.
At what stage in the buying cycle do you find content and social proof to be most valuable? And, how do you organize the heaps of sales resources you have access to?
We've all seen a million different pieces of advice on LinkedIn regarding sales.
How do you filter out what works and what is just fluff? Some say "never pitch" on LinkedIn. If you're an inside rep. where exactly would you pitch?
Would love to hear what has worked and what hasn't for you!
We are helping people create their corona openers and also doing some deeper strategy. Feel free to jump on. Here is the zoom link zoom.us/j/8454303651. Doing one on one help if people would like some