Best Of
Re: Welcome to the Drift Insider Community! Introduce yourselves below 👇
Hey guys, girls, and Apache helicopters.
My name is Chris, I'm an english born and raised Canadian (moved here when I was 25)
I run printstry.com a print on demand ecom store. Here to get marketing and branding insights from the amazing community.
I aim to read at least 1 book a week. Anything that teaches me something, currently reading victor Frankel's "Mans search for meaning" and Simon sinek's "start with why"
Ummm what else, I have a 3 year old son whom I want to leave a legacy
Chris levett
I edited my greeting but it's still showing the old one... what's going on?
This is most likely happening because we have a Welcome Message Playbook AND a Default Greeting!
The Online/Offline Welcome Message Playbook is proactive! The message that pops up and engages the visitors on your page without needing an interaction from the visitor. On the flip side, the Default Greeting is reactive. This is the message that visitors see only when they have engaged (or clicked on) with the chat icon.
The Welcome Message Playbook can be edited here, while the Default Greeting can be edited here. For more info on this, you can check out this Help Doc.
When you start an account with Drift, the Online and Offline Welcome Message Playbooks are both automatically on as default so it's likely that this is what you're seeing instead of your Default Greeting which is the message you are editing.
Xan Liuzzo
How to proactively message followed contacts
After you have followed a contact you may be curious as to how you can start a chat with them when they are on your site. If you are not familiar with how to follow a contact, please see our post here!
You'll receive a browser notification when a followed contact is on your site. Clicking it will bring you into Drift and allow you to send a message right to them. You can also do this directly for any visitor from Live View.
For more information on the Live View, check out this doc.
Drift Video Extension NOT working
My chrome Drift Video extension is not working. When I go to Drift Video from my Drift dashboard it takes me to install the chrome extension. I installed the chrome extension but when I go to use it I am directed to the login page (even after I have already logged in) which then takes me to the Drift dashboard and the cycle continues (Drift dashboard>Drift Video>Uninstall/Reinstall Drift Video Extension>Drift Video Extension>Login>Drift dashboard). I have uninstalled and reinstalled the extension several times and even had my company's IT department look into it. Please advise! :)
Re: What are some fundamental practices you are using on LinkedIn in order to create opportunities?
With an email, linkedin message, or cold call... the name of the game is context and personalization.
Here is what works:
- Take a few minutes and look at their profile
- See what they post and what they are interested in
- Look at their website and see if your service is a possible fit for them
- Come up with something interesting to ask them based on a post or something in their profile... or give them value based on a comment they made/posted
- Start a conversation. It is a conversation...not a one way you trying to sell them stuff
- Continue to provide them with real value and comment on their posts with valuable comments
The opportunity for you to talk about what you do will naturally come up. It's not scaleable, but it works and is very effective. Your goal should be to meet fascinating people on Linkedin and see if you can actually provide real value before you try to sell anything. Two of my favorite quotes:
"No one cares what you have to say until they know you care"
"People do business with people they like and trust"
So the question is...how are you acting on linkedin and in your messaging? Are you creating trust, being someone likeable, and are you taking the time to research them so that you can provide real value?
Want to take that game to the next level. Do all the above and send them a Drift Video. Feel free to connect with me on Linkedin...I would suggest doing the steps above in your message. Happy to give you any feedback!
Insightly <> Drift integration
Hello,
Any chance to have in the future integration between Drift and Insightly CRM?
We now need to manually put the qualified leads with conversations in Insightly CRM.
Our Track-POD team is overwhelmed by manual work. Insightly is a very popular CRM in the US.
Andrey Baturin
Re: Is there a way to customise what information Drift syncs to the SFDC task object?
Hi @[email protected] 👋
There is a way to control what Drift pushes to SFDC task objects. This can help you determine if an agent responded to a conversation or not.
Below are the conversation metrics that you can map to Salesforce task fields:
- Agent average response time - How long, on average, between responses sent to a visitor by an agent
- Agent max response time - The longest duration of time between a visitor's message and a public agent response
- Agent message count - How many public messages the agent sent during a conversation
- End time - The date-time at which a conversation is first closed
- Request time - The date-time at which the first public end-user message is sent
- Response time - The time between an agent's first response and a visitor's first message
- Start time - The date-time when the first public agent message is sent
- Time to close - The duration of time from when the conversation was first opened to when it was first closed
- Visitor average response time - How long, on average, between responses sent to an agent from a visitor
- Visitor max response time - The longest duration of time between an agent's message and a visitor's response
- Visitor message count - How many messages a visitor sent during a conversation
- Conversation ID - The Drift ID associated with that conversation
You'll notice that there is no metric that shows whether an agent responded or not, but If the agent did not respond to the chat, you'll notice that the fields Agent average response time, Agent max response, and Agent message count, will be zero.
We have more information on how to map chat metrics to Salesforce here!
-Brenna, Drift support ⚡️
Brenna Morgan
How to configure Drift Widget unread badge to only appear on the website's homepage
I would like to show unread badge and welcome message only on the home page of our website. I have turned off the "Show unread badge for first messages" as a work around, but this simply hides the welcome message leaving only a chat bubble.
LiveSafe
Re: Pagespeed insights - how to make it work
Did some more work and came back with some good insights!
- yes, The jsfiddle code actually worked well but we needed to increase the timeout to 2.5 seconds for it to go out of google's eyesight.
- For other third parties (not drift) We also implemented a timer trigger on GTM that allows us to run code 3 seconds after js starts to run. 3s seems to be a magic number that moves code far enough for google to ignore but for the user not to feel like a delay in loading is being performed.
- if you don't give enough timeout, google might see the drift code as an unused payload. this lowers the score too.
Hope it helps other people
Yaron
Re: Mapping URL parameter to attribute
Hi Stephanie, in drift there is a field called "Recent Conversation Started Page URL" which store the full URL (including utm and gclid, marketo token link, etc.), I wonder if you can map that field into a SFDC long text field, and then create a custom formula in SFDC that find and parse the gclid?
