This is most likely happening because we have a Welcome Message Playbook AND a Default Greeting!
The Online/Offline Welcome Message Playbook is proactive! The message that pops up and engages the visitors on your page without needing an interaction from the visitor. On the flip side, the Default Greeting is reactive. This is the message that visitors see only when they have engaged (or clicked on) with the chat icon.
When you start an account with Drift, the Online and Offline Welcome Message Playbooks are both automatically on as default so it's likely that this is what you're seeing instead of your Default Greeting which is the message you are editing.
After you have followed a contact you may be curious as to how you can start a chat with them when they are on your site. If you are not familiar with how to follow a contact, please see our post here!
You'll receive a browser notification when a followed contact is on your site. Clicking it will bring you into Drift and allow you to send a message right to them. You can also do this directly for any visitor from Live View.
For more information on the Live View, check out this doc.
My chrome Drift Video extension is not working. When I go to Drift Video from my Drift dashboard it takes me to install the chrome extension. I installed the chrome extension but when I go to use it I am directed to the login page (even after I have already logged in) which then takes me to the Drift dashboard and the cycle continues (Drift dashboard>Drift Video>Uninstall/Reinstall Drift Video Extension>Drift Video Extension>Login>Drift dashboard). I have uninstalled and reinstalled the extension several times and even had my company's IT department look into it. Please advise! :)
We now need to manually put the qualified leads with conversations in Insightly CRM.
Our Track-POD team is overwhelmed by manual work. Insightly is a very popular CRM in the US.
I would like to show unread badge and welcome message only on the home page of our website. I have turned off the "Show unread badge for first messages" as a work around, but this simply hides the welcome message leaving only a chat bubble.