One of Drift's most powerful features is the ability for you to know at your fingertips what page is your site visitor currently viewing. By having this information, you can personalize your messages which, as a result, allows you to connect more deeply with your site visitors.
You will find the page the site visitor is currently viewing by looking towards the top of the conversations screen, and below is a screenshot for reference:
You can also click on it as it is hyperlinked, which provides you with a refresher on the page content if you need it.
Have any more questions about the features and functionality of the conversation view? If so, comment below, and we would be happy to help.
This section of our community is here to bring you all together to ask questions, share insights and get help with any custom development needs with Drift.
For those of you coming from our Slack workspace, thank you all for being a part of growing our developer community with Drift. We are excited to continue to find more ways for you to connect and get answers with other folks interested in building on top of Drift, including ways to ask Drift questions directly.
Along with access to this dedicated space, you will also have access to other content in our community that could help you scratch that creative itch and find new solutions to integrate with Drift.
In addition, we have created a dedicated forum for asking developer questions that need some Drift expertise. You can email [email protected] and get access to our technical support team to help answer your questions.
Last, we have updated our developer documentation and are starting to add tutorials and guides to help you along in your journey.
Thank you all for being part of our growth and continuing to support Drift and one another 🙏
So I may or may not have peeked at the transcript from Drift’s June 9th, Virtual Showcase 👀
Here’s what I saw 🤯
“Find a true passion and love for things that you're doing that keep pulling you through times where you're not performing.”
The whole conversation was filled with life lessons in goal-setting, failure, and pursuing your dreams. It’s definitely something you don’t want to miss.
Oh, I almost forgot to mention who was chatting...
Danica Patrick, the world-record holder for most top-10 finishes of any female in the NASCAR Cup Series in 2015, and seven-time top-10 finisher.
Maggie Crowley, 2006 Winter Olympic Speed Skater and Product Manager here at Drift.
See you there 🚀
See your brand come alive is one of the coolest things about setting up Drift for the first time, it can be exciting to create a bot mascot that will be the face and voice of your brand on your website.
Some customers like to keep it simple and use their company name + bot as the name of their Driftbot (we did the same 🙈).
Other's like to use their surroundings, and honestly, you cannot go wrong with pets.
Other examples include
Plus a punny one too
One thing that we would suggest:
Please do not use a human face or image if you’re not going to be routing in a person. From a customer experience perspective, this could be confusing and a negative experience to have users think they’re speaking with a person when no human will actually participate in the conversation.
Will having a fun bot image increase conversions?
We ran a test on this theory, changing up our bot image to see if one design or another increases conversion rates, and the test came back inconclusive, meaning we did not see a tie to conversions and the bot image itself.
However, we always see a direct impact on copywriting and engagement rates. If your bot copy is not engaging, then people won’t want to engage with you! For some tips on how to create a more engaging bot opener, check out this blog post!
Have more questions on how to give your bot personality? Comment below and start a discussion!