My Drift videos have no sound or image. How do I enable my camera/mic to record a Drift Video?

edited April 12 in Troubleshooting

If you find your mic and camera not be working properly while recording a Drift Video leaving you with blank screen or no sound, here is how you would to make sure that your settings are aligned up to successfully record a video.

First, you will want to make sure that you are on Google Chrome and that your chrome permissions are enabled in your settings. This help document here covers how to enables these:

https://gethelp.drift.com/hc/en-us/articles/360039613494-Allow-Camera-and-Mic-Permissions-on-Google-Chrome


Next, depending if you use a mac or windows computer you will have to enable particular permissions as well in your system settings. Please refer to these help documents to see how you will enable these mic/camera permissions

Mac Permissions: https://gethelp.drift.com/hc/en-us/articles/360039607154-Allow-Camera-Mic-and-Screen-Recording-Permissions-on-Mac

Windows Permissions: https://gethelp.drift.com/hc/en-us/articles/360039612714-Allow-Camera-and-Mic-Permissions-on-Windows

Once these are all enabled you should be able to record videos using your camera and microphone!⚡️

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