Drift isn't showing on my site and I'm pretty sure I installed it correctly

Xan Liuzzo
edited April 2021 in Troubleshooting

If you installed Drift through the JavaScript installation process and you aren't seeing it display on your site, there are a few things you can check!

The first thing you will do is go to your site and right click on the screen. Once you do that, choose 'inspect' from the dropdown. Then, type in "drift". If a red error message appears then Drift is not installed correctly (or at all). If you don't get a red message that means Drift is installed so there are some other reasons you may not be seeing it on your site.

Once you've verified that it is installed correctly on your site, you can navigate over to your Drift Widget and toggle it on. Once that is on, you will be able to see Drift appear on your site. You can also choose to keep your widget turned off and toggle on your playbooks instead. Either way, you should now be able to see and use Drift on your site successfully!

Drift Widget