🚢🚢⚡️All Aboard! New Drift Releases: January 27th

This post is part of a series that highlights product updates, or "ships," that we are sending your way.

At Drift, one of our mottos is "always be shipping." Which means we are invested in improving our products for you.

Join your captains for this week's update adventure!

Drift Chat 🤖

  • Out-of-office setting for meeting availability
    • What: It's now easier to stop routing in a teammate who's on PTO for meeting booking. We'll also reset that for you, so it's one less thing to deal with when you get back! Admins can also control this through the Manage Teammates page.
    • Why: We want to make it easier to manage Drift while you or your teammates are OOO!
    • Where: Meeting settings (app/drift.com/meetings/mine > Availability) for individual user and Manage teammates (app.drift.com/settings2/team) for admins
    • Who: All customers on a paid plan
  • Drift Assistant Redesign
    • What: Updated design of the Drift Assistant page
    • Why: Giving the Assistant page a refresh to match the rest of the app
    • Where: Drift Assistant (http://app.drift.com/settings2/assistant)
    • Who: All customers on a paid plan
  • Playbook bot flow editor improvements
    • What:
    • - Highlighting the arrows between nodes
    • - Better content formatting for a node
    • - The image shows up in the node preview
    • Why: Having spent time as a team listening to customer calls as well as spending time in the product ourselves, we decided to ship several small user experience updates to improve the overall bot flow editor experience!
    • Where: Bot flow builder
    • Who: Customers with access to bots