Finding my saved replies once I make them

Megan May, Co-Director

Hi all! I've created some saved replies in my account to use for FAQs. However, when I go to use them in an open conversation, the "+" button is nowhere to be found. Any insight on how I can utilize these saved replies?

[email protected]

Hi @Megan May, Co-Director thanks for reaching out!

It sounds like you might be using our new conversation view! In this view, you're going to see a lightning bolt instead of a plus sign to add your saved responses, it will look like this:

Once you click that, you should be able to select "insert saved reply"

You'll also see other options in the composer bar, we have a really great cheat sheet on those different options here 😄https://community.drift.com/discussion/192/slash-command-cheat-sheet-for-composer-bar-in-live-chat/p1?new=1

Brenna - Drift support ⚡️

Megan May, Co-Director

Thanks for replying. When I click on the lightning bolt, I only have "Add a tag to this conversation" and "Copy conversation link" as options--no "Insert saved reply". I've attached a screenshot for reference.

I looked at your cheat sheet, and tried the /savedreply code, and that did not work either.

[email protected]

Hi @Megan May, Co-Director thank you for letting me know!

I can go ahead and create a ticket for you here so that we can look into this further, can you please provide me with your Drift email?

Thanks!

Brenna - Drift support ⚡️