🚢🚢⚡️All Aboard! New Drift Releases: February 10th

This post is part of a series that highlights product updates, or "ships," that we are sending your way.

At Drift, one of our mottos is "always be shipping." Which means we are invested in improving our products for you.

Join your captains for this week's update adventure!

Drift Chat 🤖

  • *Reports redesign
    • What: Updated design and new teammate filter on chat reports (conversations, meetings, call)
    • Why: We gave a shiny new look to our reports pages and added a fancy filter so users can narrow down the data to match exactly what they need
    • Where: Reports > Chat (conversations, meetings, call)
    • Who: All admin (note that the call report is only available on Premium+)
  • *Keyboard shortcuts
    • What: Adding the ability to manipulate conversation status from the new live chat UI with keyboard shortcuts
      • Open (⌘+⇧+O)
      • Close (⌘+⇧+C)
      • Close and leave (⌘+Option+C)
    • Why: a huge pain point for our customers was "What is the status of this conversation?" and "How do I change it?". Now they can close the convo as easy as COMMAND SHIFT C. Closing and leaving conversations is also an important part of many customers' workflows, so we added a keyboard shortcut for that too! 
    • Where: New live chat (app.drift.com/conversations or desktop app)
    • Who: All Drift Customers