How to set app to auto away/available on app
Newbie question here: the drift bot on my webpage is managed by myself and my wife. We keep on missing people asking for help on our website when we are away from our phones. We would like to know if there is a way to automatically set the app as “away” during certain hours? We would like the bot to run 24/7 as we collect email details of the app is set to away.
Thanks
Answers
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Hey Canal Trips!
Welcome and thank you for your question! You can set widget hours here: https://app.drift.com/settings2/widget/hours.
Once you set your online hours under Automatic/Manually toggle off to offline status, and within your playbook you can include a Conditional skill where the bot can perform different actions based on whether 'Drift is online/offline'. Example shown below:
Let me know if this helps! You can learn more about this here: https://gethelp.drift.com/hc/en-us/articles/360043671914-Conditional-Branching-in-Playbooks
Ruhena- Drift support ⚡️
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Thanks for this - so does this mean that my drift bot on my website will run 24/7, and a human (me) will be available between the hours I pick, and won't be available outside those hours?
When outside those hours the chatbot will still run, but will collect emails/phone when a human is asked for.
What's the best way to test this?
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No worries! That's correct, you can have your playbook fire 24/7 based on your offline/online availability, and when you are online you can configure your playbook to route you into any conversations.
Once you set your condition for drift to be online/offline, you can choose to collect email/phone number using bot skills under the condition 'Drift is offline', here is a great help guide on bot skill to capture email: https://gethelp.drift.com/hc/en-us/articles/360019350794-Bot-Skill-Email-Capture.
In order to test your playbook, on the right hand side of your bot flow, you will see a grey button called 'Test Bot', like this:
You can configure this to test on different pages!
Ruhena- Drift Support ⚡️
