Troubleshooting "country is" condition in a conditional branch
You notice that your conditional branch is not working as a site visitor went through the wrong playbook path even though you set certain "country is" conditions.
As a quick reminder, the "country is" conditions works by identifying the site visitor by their IP address.
You have set in your conditional branch so that a person that comes in with an IP from Colombia, for example, follows a specific path. However, the logic did not follow even though you have a conditional branch as follows:
The issue that is occurring here is that based on the fact that an "And" condition is being used, Drift is looking for the site visitor being in multiple countries based on an IP which is impossible.
Thus to get this resolved and working properly, all we have to do is put all the countries in the first box.