spambots pining your Drift bot

[email protected]

Hi,

Anyone else seeing an influx of spambots triggering their Drift bots? Got links on how to block and target audience from support. That said, I've never had this issue before until recently.

Thanks

[email protected]

Hi @[email protected] 👋

I am so sorry that you are noticing an influx in spam!

Unfortunately, we aren't able to completely prevent spam, but we do have some suggestions that should help reduce the number of spam users chatting in via Drift.

1. You can block individual users by IP address, to prevent them from chatting in via Drift.
2. As you mentioned, you can implement targeting in your playbooks, which will give you more control over who can/cannot see a playbook on your site.

-Brenna, Drift support ⚡️