I edited my greeting but it's still showing the old one... what's going on?

This is most likely happening because we have a Welcome Message Playbook AND a Default Greeting!

The Online/Offline Welcome Message Playbook is proactive! The message that pops up and engages the visitors on your page without needing an interaction from the visitor. On the flip side, the Default Greeting is reactive. This is the message that visitors see only when they have engaged (or clicked on) with the chat icon.

The Welcome Message Playbook can be edited here, while the Default Greeting can be edited here. For more info on this, you can check out this Help Doc.

When you start an account with Drift, the Online and Offline Welcome Message Playbooks are both automatically on as default so it's likely that this is what you're seeing instead of your Default Greeting which is the message you are editing.

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