How to add your picture to your Drift

One of the most amazing things about Drift is the ability to make it feel as if a person is having a conversation with you in person because they can see who you are.

When you first create Drift, you will see that your profile will say your initials like mine did when I first created it, as you can see below:

But what if I wanted to upload my picture so when visitors chat in with me, they don't just see my initials?

You go to settings -> my settings -> account

Click on upload an image, and there you go!

Now when site visitors come in, and you take the conversation over from the bot, it will show your picture.