How to Limit Conversations for Reps
If you want to create a conversation limit for your team, this is possible!
You just have to go to your App settings, Conversations, Advanced settings. You should then see the "Limit chats for your reps" option:
Toggle this setting "on" and then you can add a conversation limit. When your teammates reach the conversation limit, Drift will automatically not route them into any new conversations and will route to any available teammates instead.
We have more on conversation limits here! 😁 https://gethelp.drift.com/hc/en-us/articles/360019502594-How-to-Set-a-Conversation-Limit-for-Your-Teammates