How to analyze conversations in MonkeyLearn?

Hi, does anyone have experience analyzing chats on sentiment and keywords with MonkeyLearn? Just trying it out today and looking for simplest way to try it out. Have been exporting chats from SFDC activity records as there doesn't seem to be a way to do that from inside the Drift app.

Comments

  • Hi there John!

    Thank you for your query! From my knowledge, we do not have a native integration to pull date from Drift chats to Monkey Learn I am afraid. Are you able to use Zapier to connect Drift to Monkey Learn?

    We provide information within the Conversation Analysis page where you can filter out words/phrases. I can definitely see how useful it can be to export this data to a CSV file to analyse in Monkey Learn, I can create a feature request to our Product team to create a exportable format here. Let me know if this works for you!

    Ruhena- Drift Support⚡️

Sign In or Register to comment.