How to track missed conversations
You can track missed conversations by setting up email to notify you of any conversations with site visitors you may have missed. To do this head over to: https://app.drift.com/conversations#notificationSettings
You will have the option to choose which conversations you are notified about, we will wait 15 minutes until the last message and send you a notification 15 minutes afterwards. We will then send an email with everything you missed within that conversation 15 minutes afterwards (We will also send email notifications for on-going notifications!).
We will also send you notifications through push and desktop if you are not active, you can check out this help documentation to learn more about this 👉 https://community.drift.com/discussion/194/what-do-i-do-when-my-notifications-arent-working
If you have any questions regarding this post, feel free to comment below 👇 and we will get back to you!⚡️