Translating Drift
Drift’s Admin Panel and the majority of its features are currently hard-coded in English. However, we have started localization efforts for certain aspects of the platform and the user experience!
From your Drift Dashboard, head to Settings > Drift Widget > Design. Here, you will find the option to change your language for Drift’s localized features.
Note: This will not automatically change the messages displayed by the bot as you write those in, meaning they are not hard-coded by the Drift team. To change the messages to your desired language, go to playbooks.
Here's what we've been working on!
1. The Chat Widget
You can translate the Drift widget messaging that indicates agent status and status of the messages being sent and received.
2. The Bot Calendar Drop
Note: The calendar being dropped by the bot is a paid feature.
-The Bot Calendar Drop, which helps you book meetings, is now localized to the language you set for Drift.
Keep in mind, the calendar card itself will be localized. If the bot is dropping the calendar in a playbook, the language surrounding the calendar card will match the language defined in your widget settings.
What languages does Drift currently support for its translatable skills?
Here is a comprehensive list of all the current languages we support as of 2020:
Chinese (Simplified)
Croatian
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German (formal)
German (informal)
Hindi
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Romanian
Russian
Serbian
Slovene
Spanish
Swedish
Thai
Turkish
Vietnamese
Are you looking for a language not listed? Comment below, and we will submit a request to the team!
Comments
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Hi Drift Community!
As per the thread above it seems that it is possible to change some hard-coded strings by setting the language up in the Drift settings. However, I'd like to know if it's possible to do the same with the email meeting reminders.
If someone booked a meeting in the Spanish version of the webpage, we'd like to send email reminders in Spanish. The same for English or any other language. Is this possible?
Thanks!
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@Juan Olivares sorry for the delay here.
Let me investigate this and get back to you!
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Hey! Fransisco thank you for your help. Also, we noticed that by adding the code:
It still sends the phone number confirmation message in English.
Does that config only change the Calendar dates? How can we change the text automatically based on the language of the page? Thank you!
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Hi @Juan Olivares what is the email you use to log into this account?
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Hi! I used [email protected]
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@Juan Olivares, sorry for the delay! Unfortunately, if we want the message to change based on the language of the page, we would need to upgrade your plan to be a plan that includes the multi-language widget (https://gethelp.drift.com/s/article/How-to-Add-Custom-Language-to-your-Drift-Code)
The messages displayed to the site visitor will match the language indicated in the widget settings as we see is indicated in this help doc (https://gethelp.drift.com/s/article/Language-Support-in-Drift) and screenshots for quick reference: https://share.getcloudapp.com/BluovPJL and https://share.getcloudapp.com/12ugljOD
Please let me know how I can help further.
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Oh, thank you for your help! Just one more thing, if we upgrade to the plan that supports multi-language, will we be able to personalize meeting confirmations and reminders based on location? Let's say if the person is writing in from USA, we will send this template below:
But if they're writing in from Latin America we will send a confirmation in Spanish. Can we do that? Or even better can we do that with our current plan? Thanks!
