How to proactively message followed contacts
After you have followed a contact you may be curious as to how you can start a chat with them when they are on your site. If you are not familiar with how to follow a contact, please see our post here!
You'll receive a browser notification when a followed contact is on your site. Clicking it will bring you into Drift and allow you to send a message right to them. You can also do this directly for any visitor from Live View.
For more information on the Live View, check out this doc.