How to proactively message followed contacts

After you have followed a contact you may be curious as to how you can start a chat with them when they are on your site. If you are not familiar with how to follow a contact, please see our post here!

You'll receive a browser notification when a followed contact is on your site. Clicking it will bring you into Drift and allow you to send a message right to them. You can also do this directly for any visitor from Live View.

For more information on the Live View, check out this doc.

Sign In or Register to comment.