What is a chat playbook?

Chat playbooks are the foundation for engaging with site visitors as they allow the bot or you to have meaningful conversations with site visitors throughout their buyers' journey.

You can access Chat Playbooks by clicking Playbooks > Create Chat Playbook > Bot/Live chat. You will then need to select your audience for the Playbook, and once that step is done, you will be prompted to choose your Chat Playbook type.

Have more questions about playbooks? Comment below, and we would be happy to help!