Drift widget is not working (BootstrapFailedError: Received null access token from widget auth)

[email protected]

Hi All,

We're using drift on our landing page https://pixinvent.com/demo/vuexy-html-bootstrap-admin-template/landing/

And getting this error in console: BootstrapFailedError: Received null access token from widget auth

It was working fine, but for the last few days, it is showing this error.

Any solution?

Stay Safe 🙏

Brenna Morgan

Hi there @[email protected] 👋

i'd be happy to help. I took a look at your widget security settings and it looks like you currently have signed identities enabled here. If you enabled this but did not configure the signing key to the backend of your site, this could be causing the issue with widget authentication. Turning off this setting will stop the error from occurring!

If you are wanting to use signed identities, I recommend taking a look at our developer documentation on setting this up here:

https://devdocs.drift.com/docs/securing-drift-on-your-site-using-signed-identities

Please let me know if you have any additional questions or concerns or if you continue to run into any trouble, i'd be glad to help!

Brenna