Drift and Salesforce number of leads created don't match.

This is the issue im trying to solve. I'm seeing X number of conversations in drift (MTD) that have a CQL score >0. Meaning they should be creating a lead in salesforce for them.

When I look at the drift IDs for the orgs that should have had a lead created in salesforce, actually in salesforce, I see a discrepancy between what SFDC is showing and what Drift is saying should have gone to SFDC.

I’d like to find out why drift is telling us it sent X number of leads to saleforce, but salesforce only has the drift IDs of Y number of those leads.

Does anyone have any ideas why?

Thanks in advance!

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