Help: Article lookup


I'm setting up my first article look up bot but I don't really get how to successful lookup works. Can anyone suggest how you program the bot to suggest articles?


  • Hi there, Community Drifter!

    Chelsey, here, from Drift Support 👋 Thank you so much for reaching out. 

    I'm so excited to hear you're getting started with the article lookup skill! Here is a great article we offer that goes over ticket creation as well as article lookup skills and how they work in the bot flow.

    If you are still experiencing issues, please reach out to us at [email protected] This will create a ticket with our Support Team where we can work with you more directly on your specific request.

    Thanks for posting!

    Chelsey from Drift Support⚡️