Updated conversation layout

edited December 2021 in Drift Products

Any thoughts on the new conversation layout with messages on either side of the screen? Our teams are typically using desktop app on monitors with fully expanded windows, and the messages are quite spaced apart / harder to read.

Curious if anyone else has feedback or what their teams are saying about it.


  • Hey Melanie,

    This is Donald from Drift Support.

    Thank you for your feedback regarding the new conversation layout and the impact it's having on your team. We greatly appreciate the valuable comments. I'll pass your commentary back to the Product team.

    The changes were made to enhance the user interface (UI) experience while in conversation with a site visitor.

    Once again, thanks for the post and support of Drift.

    Best regards

    Donald - Drift Support