Prevent opening new conversation
I can't figure out how to prevent user to open new conversation when he come back on my website.
My website has a use that makes customers come back for several hours or even days to complete their initial conversation.
Currently, if I come back to the page the next day, I have the greetings message of a new conversation again. I would like to stop this until the conversation is completely closed.
I've tried increasing the "Conversation session timeout" setting to maximum but it doesn't change anything.
The "Auto-close conversations after a period of inactivity" setting is OFF
Is there another setting to configure this as I would like?
Thanks for your help :-)