Predefined questions and automatic answers

Hello everybody,

I would like to automate my live chat with predefined questions and automatic answers but i don't find how i can do it. :(

Can someone help me please ?🙏


  • Hi there, Community Drifter!

    Chelsey, here, from Drift Support 👋 Thank you so much for reaching out. 

    I understand that you are needing some help getting started with playbooks!

    While we don't offer pre-filled playbooks (because every company is unique and has their own needs, which is what makes Drift so great!), we do have a lot of awesome resources to help you build out playbooks to fit exactly what you need. You can write your own questions and create pre-determined button responses so that visitors aren't typing in random answers, but only choosing from exactly what you'd like them to have for response options.

    Here's a link to the help doc that addresses building bot playbooks!

    We also offer a Playbook Basic Certification over on Drift Insider! Check it out HERE

    Thanks for posting!

    Chelsey from Drift Support⚡️