Drift Demo Day: June

Drift Conversational Service empowers your customers to find answers to their questions quickly and easily or get help from a human without having to wait.

In June's Demo Day, we showed you how to leverage Conversational Service for different roles:

The Customer Experience

Drift offers self-service deflection through knowledge base integrations and AI-powered service chatbots, so your customers can skip the hold music and get the help they need – right away. The end result? Higher customer engagement and satisfaction.

The Agent Experience

Drift Conversational Service helps agents stay focused on delivering great experiences with custom routing rules, templates, response timers, and context about the customer, so you have what you need to answer questions quickly and accurately.

The Manager Experience

Track performance and surface insights to make data-informed decisions that delight your customers and help you focus on where to support your team best.


But, the conversation doesn't need to stop there. Join your peers to discuss how Conversational Service can help your business. 👇️

Comments

  • Thank you for everything Viet. If our plan does not have the SERVICE RESULTS section that has Deflection and CSAT in reporting, what do we need to do in order to get that added on? Is it a matter of cost or a simple switch in routing? I was also missing the piece you showed us on "Workspaces" for response timers, conversation rating and routing fallbacks.