Mobile app is not working Jira, BIL-3367

Hi, when I open chats in the mobile app, I get an error that says "You are previewing an open conversation with ..." "Contact your admin to switch to sales role to join the conversation."

I contacted support and was told that this is a bug known as Jira, BIL-3367 and that I should seek an answer here. How can I resolve this issue?