Slow API Speeds

Hi, I've noticed that webhooks arrive with 5-15 second delays and API calls can have 2-10 second delays. This adds up to 20+ second wait times for messages sent and received via API, which is very poor performance for a chat app. Is there a fix for this?


  • Hi 👋 !

    Sorry to hear you are experiencing lag time with your API & webhooks response times. We would love to look further into your setup to offer some ideas to lessen these response times. Investigating the APIs or webhooks being used and we can eliminate any extra calls the Drift widget already handles natively? Please feel free to chat with support anytime!

    We are here to help! Thank you for reaching out.

    Erika @ Drift ⚡️