Cookies "drift_aid" and "drift_campaign_refresh"

Dear Drift-Team,

Whenever a user is performing login to our platform the Drift Live Chat gets available. At the same time two cookies from your end are set:

  • drift_campaign_refresh
  • drift_aid

Could you please provide information on: 

  • Cookie Description: for what is it used?
  • Contains personal data?
  • Which category? (Strictly necessary, Functional, Performance, Tracking, SocialMedia, Session, Persistence)

 Thank you in advance for a quick answer!


  • Hi there, Community Drifter!

    Chelsey, here, from Drift Support 👋 Thank you so much for reaching out. 

    I understand that you have some questions surrounding UTMs and how customer data is involved.

    Please reach out to us at [email protected] This will create a ticket with our Support Team where we can speak more in-depth about this request and how it pertains to your specific organization.

    Thanks for posting!

    Chelsey from Drift Support⚡️