How do I turn on the setting for the chat bot to automatically open my greeting message?

I noticed on others Drift users pages their greeting message automatically pops up when I visit the page.

I tested out my landing page & my chat bot icon is there but my greeting doesn't pop up automatically.

Where do I turn on this setting?

This is the site I am using it on: https://www.yelisbelly.com/bbv

Please test it & let me know if it automatically pops up for you.

Answers

  • Hi there, Community Drifter!

    Chelsey, here, from Drift Support 👋 Thank you so much for reaching out.

    I understand that you're wanting the default message to "pop out" with the widget icon, but unfortunately that is not the behavior of the default message. If you had a playbook turned on, then that message would "pop out" as you're expecting.


    When you're getting started with Drift, you have two options in terms of how you'd like to engage with your site visitors and customers - either proactively or reactively. The proactive options are through Playbooks, automatic, pop-up style messages, or reactively through the Default Greeting, which appears when the widget is clicked on. 


    Here's a link to the help doc that addresses this scenario! https://gethelp.drift.com/s/article/The-Welcome-Message-Playbook-vs-The-Default-Greeting


    Thanks for posting!

    Chelsey from Drift Support⚡️