🚢🚢⚡️All Aboard! New Drift Releases: April 14th

Gauri Iyengar
edited April 2020 in Drift Products

At Drift, one of our mottos is "always be shipping." Which means we are invested in improving our product(s) for our customers and users.

This post is the first in a new series that highlights product updates, or "ships," that we are sending your way.

Meet your captains Kristen and Katie as they take you on a tour of updates for this week!

Here is a quick summary:


  1. Educational steps during onboarding for new Chat customers
    1. Why: help new customers understand how Drift is going to help and what’s going to happen when you install it on their site
    2. Where: Chat onboarding
    3. Who: New customers on the Pro plan and up
  2. Filter conversations in the new conversations view
    1. Why: Easily find the chat or conversation you are looking for
    2. Where: In the new conversations experience
    3. Who: Customers on paid plans
  3. Call leads that you’re chatting with directly from your browser
    1. Why: Quickly connect with interested leads by calling them
    2. Where: Live chat
    3. Who: We are slowly rolling this out. Right now: Those customers in our Early Access Program
  4. Create new bot playbooks from the Audiences tab instead of the flow builder
    1. Why: Start with the "who" and configure your playbooks for the audience you are targeting
    2. Where: Playbook builder
    3. Who: Admins for accounts on the Pro plan and up


  1. Drift Video and Zoom Integration
    1. Why: Connect your Zoom account with your Drift Video account so you can automatically sync Zoom meeting recordings into your video library
    2. Where: Drift Video > Settings > Integrations > Zoom
    3. Who: all Drift Video users

Thoughts? Questions? Feedback? Respond below 👇