🚢🚢⚡️All Aboard! New Drift Releases: May 13th

This post is part of a new series that highlights product updates, or "ships," that we are sending your way.

At Drift, one of our mottos is "always be shipping." Which means we are invested in improving our products for you.

Join your captains Kristen and Katie for this week's update adventure!


Chat 🤖

  • Keyboard shortcuts to navigate open convos
    • Why: We want to make it easier and quicker for you to navigate around the app with some shortcuts!
    • Who: New conversation experience users
    • Where: New conversation view and desktop app
  • New permaclose behavior
    • Why: The previous behavior made it a little confusing since the site visitor could chat back in 1 more time, but now it disables the composer and sends a bot message right when they hit the end of that path.
    • Who: Essential +
    • Where: Bot playbooks
  • Site visitor role in notification title
    • Why: ABM notifications were good, but we made them great. You can get a quick glimpse of what the visitor’s role is at their company before chatting with them.
    • Who: Premium +
    • Where: ABM notifications
    • Where: Settings > App settings > Drift widget > Design
    • Where: Conversation Analysis filters
    • Who: New conversation experience users
    • Where: New conversation experience (what’s new)
    • Where: Reports > Revenue Influenced
  • SFDC revenue report
    • Why: It’s important to understand how Drift is bringing you value so this report makes it easier to understand that impact. Instead of having to hop into SFDC, you can view the data right in Drift!
    • Who: Essential +
  • New conversation experience welcome video
    • Why: Big changes can be intimidating, but we want to make sure that you’re educated and comfortable with the new design of the conversation view.
  • Filter conversations where phone number was captured
    • Why: Analyzing your conversations is important so you understand where you’re capturing the most important information so this is another filter that can help you achieve that.
    • Who: Essential +
  • New design page for V2 widget
    • Why: New widget, who dis? We want to simplify your options so you can focus on showing off your brand and making it pop on your site.
    • Who: Customers on V2 widget

Email 💌

  • A new way to enable your campaign and bot
    • Why: Sending out an email campaign shouldn’t be a stressful task, so we want to make sure we give you confidence in your configuration before it’s sent.
    • Who: Email bot customers
    • Where: Email campaign builder

Video 📹

  • Visible analytics and editing options 
    • Why: This page redesign puts the important features (analytics and customization) right at your finger tips. This makes it more organized so you can set everything up before sending it out.
    • Who: All video users
    • Where: Video edit & share page
  • Video teammate leaderboard
    • Why: A little friendly competition! You can now see who has ramped up with video so you can learn from your teammates.
    • Who: Video Teams customers
    • Where: Video reporting page
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