Office Hours: Content 📝

Colleen Koslosky
edited May 2020 in Marketing

What’s behind the Drift content machine? On May 28th, we’re telling all! Together Gail, Molly, and Sarah have produced more than 1,000 pieces of content in the last year (😱) – that’s blogs, books, podcasts, newsletter, webinars and everything in between.

During office hours you’ll be able ask them your burning content questions. Add office hours to your calendar here.

Get the conversation going by asking any questions in advance here 👇


  • Can't wait for this session! Leave any questions you might have before the 28th here!

  • Hi guys, excited for this discussion!

    A couple of questions I have are:

    • What are some creative ways or places you look to brainstorm fresh topics for your content?
    • What reporting model does your team use to evaluate the effectiveness/impact of your content marketing and why?


  • Jotting those q's down, thank you @olivia fournier @Eddie Guevarra 🤓

    I'm Molly and I'm the managing editor for the Drift blog. Excited to get together with some fellow content lovers, so please keep these great questions coming! Otherwise, we'll be forced to subject you to a debate about the Oxford comma, and I'm not sure anyone wants that...

  • This is too good. I'd be happy to talk with anyone if they'd want to talk about social media! :)

  • Awesome question, @Tyler Stahle! Maybe @Janna Erickson can share a sneak peak of what the early stages look like of planning content for an event like HYPERGROWTH 🙂

  • Really good questions @Jenna Buckle and @[email protected]! So excited to see you both in the session next week.

  • @[email protected] Great questions. I'm going to actually cheat and answer your #3 before we jump into the session next week.

    🤫Don't tell the others

    "How do you avoid over-communicating with your customers? Would you be open to sharing your knowledge on the paths to this way of content distribution?"

    👆This is a bit more of a demand gen question, but still a good one to keep in mind when it comes to content strategy.

    The best way to avoid over-communicating is to properly structure your email nurture so 1) Customers are only getting relevant content based on their current lifecycle with you. 2) They're not getting repeat information. This is from a webinar we did today that explains the idea 👇

    Outside nurture-based emails, you have one-offs and subscriptions to consider. Having a robust email system in place with rules that ensure communication doesn't go over a certain threshold helps with this. Especially when multiple teams are reaching out.

    Our marketing operations team has a rule in our marketing automation software that limits the number of emails we can send in a day and in a week to customers. Think of it like a system-based, checks-and-balances. For example, one part of that rule is that customers cannot receive more than 1 email in a day and 3 emails in a week.

    While we rarely reach 3 emails in 1 week this is a good balance if, say, customers are also signed-up for newsletters (we have a good amount that sign up for more than one!).

    Alright, stay tuned for the rest gang. Looking forward to it!

  • Hey guys, me again - got another question for tomorrow.

    How do you guys create that LinkedIn certification for Conversational Marketing once you pass? It's pretty awesome and I want to create one for our students that complete our courses.



  • Hi there! I have a question for today. I'd love to understand how your team is set up. We are growing our content team and I would like to see how other successful teams are organized. Thank you!

  • Colleen Koslosky
    edited August 2020

    Thanks everyone for joining today's office hours session! Here is the recording:

    Let us know if you have any other content related questions! We hope you found this session helpful.

  • This was such a great idea and it was great hearing what our customers wanted to learn more about. Let us know if you want more content like this! ⚡️