Capturing a Site Visitors Email

So you want to capture the email of the person you are chatting with via Drift? EASY!

For users on our Paid Plans, we have a specific Bot Skill for you to utilize! Check out this doc to see how to set it up.

For those on our Free Plan, we have a slightly different way for you to capture the emails of those who engage with your Welcome Message or your Default Greeting.

To turn on email capture head over to Settings 👉️ App Settings 👉️ Drift Widget 👉️ Advanced (you can also click this link!) From there scroll down until you find the setting called Ask site visitors for email. Toggle that setting on, and you are all set!

Want to take it one step further? Once you toggle this option on, you can edit the message that asks for the email!