Hubspot integration error: "message":"Enter a whole number", "error":"INVALID_DECIMAL_PRECISION"

  • 20 May 2024
  • 1 reply
  • 27 views

Badge +1

on this ticket https://drift.lightning.force.com/lightning/r/Case/500PL00000ANHtmYAH/view

The customer got the following Hubspot integration error:

Failed to create a contact for email: example@email.com. Network Error: {"validationResults":[{"isValid":false, "message":"Enter a whole number", "error":"INVALID_DECIMAL_PRECISION", "name":"drift_cql_score"}], "status":"error", "message":"Property values were not valid", "correlationId":"ff23e7df-193c-483d-996f-018c7421296e"}

It seems that Hubspot is requesting a decimal value from drift_cql_score, it’s worth noting that the contact was eventually successfully registered.

I had him deactivate the decimal point validation rule on Hubspot but the issue persisted.

https://drift.slack.com/archives/C80EAM7R8/p1715796441739909


1 reply

Badge +1

This was addressed here: https://driftjira.atlassian.net/browse/CDS-2096. The field selected “Limit number of decimal places“ should be turned off or set it to 1 instead of 0 to fix the issue. 

Reply