The customer cannot sync "Drift - John W. - Watch List" account list to SFDC, after she refreshes the page the list disappears. I tried it on my end as well and even though I found it and was able to click on it, I couldn't save changes and it disappeared after I refreshed the page.
https://drift.lightning.force.com/lightning/r/Case/500PL00000BL5fzYAD/view?uid=171752609469947281
https://app.drift.com/conversations/3983415486
https://drift.slack.com/archives/C072T41LUTX/p1717525103809149