On this page, we'll be highlighting the new features you'll find in Drift during the month of May. We'll also include which billing plan is tied to each feature, and link to accompanying documentation when available.
Intelligent Search Reporting and Review
Feature: Intelligent Search Reporting and Review
Billing Plan Required: Included with the Site Concierge Purchase.
Description: Intelligent Search Reporting includes the ability to review and rate site visitor interactions with the bot all from the reporting page.
Reference Documentation: Site Concierge - Intelligent Search
Location: You can find Intelligent Search Reporting by navigating to Reports > Site Concierge > Intelligent Search.
Site Concierge: Display Conditions
Feature: Site Concierge: Display Conditions
Billing Plan Required: Included with the Site Concierge Purchase.
Description: Control exactly where each Site Concierge app, Content Recommendations, Intelligent Search, and Meeting Booking, will appear on your site.
Reference Documentation: Site Concierge - Recommended Content, Site Concierge - Intelligent Search and Site Concierge - Meetings
Location: You can find Site Concierge Display Conditions by navigating to Playbooks > Site Concierge and click on the specific Site Concierge app you want to enable display conditions for.
Content Library - Bulk Upload of URLs through CSV
Feature: Content Library - Bulk Upload of URLs through CSV
Billing Plan Required: Premium, Advanced, and Enterprise
Description: The Content Library supports the ability to bulk upload URLs from a CSV file.
Reference Documentation: Content Library
Location: You can find the Bulk Upload ability by clicking on the Content Library tab.
Sunset Features
The CSAT report is being sunset on May 1st. CSAT metrics can be found within the Routed Chats Report and within the Chat Data Report moving forward.
The Calls report is being sunset on May 1st.