Hi @Julie Kessel Brenna here from Drift support, I am so sorry to hear that you are running into this issue. I have not yet been able to reproduce this issue on my end. I see that you are on IOS9 but… (View Post)

Hi @[email protected] 👋 This would be possible with the use of bot playbooks, which are on our premium, advanced, and enterprise plans. With bot playbooks, you can fully customize responses to site v… (View Post)

Hi @[email protected] 👋 There is a way to control what Drift pushes to SFDC task objects. This can help you determine if an agent responded to a conversation or not. Below are the conversa… (View Post)