Email Reply Management

Want to discuss strategies on reply management with Drift E-mail? Start here!

  • 3 Topics
  • 0 Replies

3 Topics

Hannah Hogan
Drifter
Hannah HoganDrifter
posted in Email Reply Management

Changing email reply type in Drift Email

Hi Drift Community!I wanted to share a nifty feature in Drift Email that allows you to take control of your email classification. Drift Email uses machine learning techniques and natural language processing to categorize your replies. But what if you feel that another reply type would be better suited for a certain email? Fear not, because it's incredibly easy to customize the classifier to your preferences, and the best part is that your emails will automatically be matched against all your skills!Just look for this menu when viewing the email in your Drift Email inbox and select “Change Type”:Once you make your type selection the email will be reprocessed through your skills with the new classifier!

0
Hannah Hogan
Drifter
10 months ago
Julie O
Drifter
Julie ODrifter
posted in Email Reply Management

Should you customize your bot icon ?

Does your Drift Avatar have a name, and a custom look that represent your brand’s personality? This is a conversation I have often with Drift customers. Some customers give the Drift Widget a human name and other customers/brands choose to upload an image without a name or personality. Though you can only have a single widget design on your site you can choose colors from from HEX, RBG, and HSL values as well as customize the features of your Avatar. What factors did your organization consider when branding the Drift Widget?  Please share your Widget names and stories here …  

0
Julie O
Drifter
11 months ago
Nic Brown
Community Manager
Nic BrownCommunity Manager
published in Email Reply Management

How to find the name of a contact who replies in Drift Email

When an email reply is routed to you, if will come from notifications+email@reply.driftmail.com.  In order to see the name of the contact who sent the reply, you’ll find this in your inbox.  (See image below)Additionally, when you open the reply, you’ll see the contacts reply along with the original marketing email below it.When you respond to the email, it will go straight to your contact.

70
Nic Brown
Community Manager
1 year ago

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