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  • 19 Topics
  • 12 Replies

19 Topics

Nic Brown
Community Manager
Nic BrownCommunity Manager
posted in Announcements

Best Resources Blog

Hey All! Hope you're enjoying Customer Appreciation Month here at Drift as much as we are!  I wanted to make sure that you have the tools you need to succeed, and that's why I’d like to share this exciting blog post that our very own Chief Customer Officer, @Bart Hammond, has written that covers all the best resources to help you get the most out of Drift.Whether you're looking to learn from expert Drifters with Insider classes or dive deep into the latest industry trends with our exclusive eBook’s — Bart's got you covered!Head over to our blog now and check out all the content for yourself! 👉 https://www.drift.com/blog/customer-resources/Cheers!

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Nic Brown
Community Manager
11 months ago
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kishor.prajapatNew Participant
asked in Announcements

Getting infinite response from drift webhook

When user ask quertion from chat bot my user getting infinite response for same question. How to resolve this type of issue.Also, I am using below api of drift for response but i need access token so from where to find in my drift account. $response = Http::withHeaders([            'Authorization' => 'Bearer ' . $Token,            'Content-Type' => 'application/json',        ])            // ->post('https://driftapi.com/conversations/' . $conversationId . '/messages', [            ->post('https://messaging.api.drift.com/conversations/' . $conversationId . '/messages', [                'body' => $messageContent,                'contentType' => "CHAT",                'type' => "CHAT"            ]);

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K
1 month ago
Nic Brown
Community Manager
Nic BrownCommunity Manager
posted in Announcements

Bionic Chatbots and Site Concierge available TODAY!

Hey there fellow Drift community members!I couldn't be more thrilled to share some game-changing news with you all today! Drumroll, please... 🥁 🚀 Today we are officially introducing Drift's Revolutionary Bionic Chatbots and Site Concierge out into the world for all of our friends to add to their accounts! 🚀If you're like me, you're constantly on the lookout for innovative tools to streamline customer interactions, boost engagement, and drive conversions.  Drift has truly outdone themselves with these latest offerings. So, what exactly are Bionic Chatbots and Site Concierge, you ask?Imagine having your chatbot,  but now harnesses the power of AI.  In other words, it’s Chatbots that not only understand and respond to your customers in real-time but also learn and evolve over time to deliver even more personalized and effective interactions. That's precisely what Drift's Bionic Chatbots bring to the table!And as if that wasn't impressive enough, Drift's Site Concierge transforms how vi

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Nic Brown
Community Manager
1 month ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

Gratitude is Up 2X for B2B Buyers

 We just released our first-ever Conversation Trends Report! This report showcases findings from the over 30 million conversations that happened in Drift this year, and gratitude being up 2x is just one of them.Read all of the findings here, and prepare to exceed your buyers’ expectations in 2024.

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Drifter
3 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

New Website Personalization ebook

Hey everyone!I’m super excited to share Drift’s newest ebook — The Marketer’s Guide to Optimizing Website Conversions. We published this one in partnership with Intellimize, so you can expect to learn not only why personalization and targeting is important, but also how to figure out what personalization strategy makes the most sense for your business,and how to optimize that strategy for maximum results. Give it a read here, and let me know what you think.Thanks!Elizabeth

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E
Drifter
6 months ago
Ben Gardner
Community Manager
Ben GardnerCommunity Manager
posted in Announcements

Welcome to Product Feedback at Drift!

We are happy to announce we have moved our product feedback and feature requests into our Community! Based on feedback from our customers we wanted to make this easier to submit your ideas, collaborate and communicate directly with our Product team. Moving this into our Community puts everything in one place for you. In the process of moving this to a new location, we have made some changes and will continue to improve the process. For now, here are some key things to help you share your thoughts with us. Feature Request Submission ProcessTo share your thoughts with us, click the button to submit a new post and choose “Idea” so you can share your feedback with us. If there is an existing request you will see it as you start to type in your suggestion. If you find one, click on it and go add your vote and comments to it! If you don’t see one, you can continue to create your post for us to review. Feature Request Status DefinitionsSubmitted - your feature request has been submitted for r

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Travis B
7 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

Qualifying Flow Best Practices

Kicking off the week with the third iteration of our Playbook Best Practices Guide! This book outlines how to structure the qualifying flow within your Drift Playbook to optimize for more meetings booked. Read it here.

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E
Drifter
8 months ago
Nic Brown
Community Manager
Nic BrownCommunity Manager
posted in Announcements

2023 Drift Keynote

Hi friends!  Get ready for something big. And when we say big, we mean “revolutionizing Conversational Marketing” kind of big.Because at Drift, we know that Conversational Marketing is so much more than just chatbots. Join Drift’s CEO, Scott Ernst, and SVP of Product, Matt Tippets, on Tuesday, October 3 at 1:00 PM ET as they reveal Drift’s envisioned future state alongside highly anticipated product innovations.A new generation of marketing and selling is coming. Be the first to know what it looks like by registering for the keynote.REGISTER NOW!

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Nic Brown
Community Manager
8 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

2023 State of Marketing AI Report

The results are in! After surveying over 900 marketers, the Marketing AI Institute has found some interesting trends in how artificial intelligence is shifting and shaping the 2023 marketing landscape. Download the report here to learn how marketing leaders are already experimenting with AI, predictions for AI’s impact on the marketing workforce, and insights into how you can get ahead of the competition in your AI adoption.Let me know your favorite stat below!

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E
Drifter
8 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

How to Source More Opportunities with Drift

  Hi there! I’m super excited to share this blog with you all.Madison from our Operations team took a deep dive into customer data to see what makes our top customers so successful, and she came away with 4 key findings. This blog highlights the findings and gives you tips for how you can start sourcing more opportunities through Drift as soon as this week (It’s not as difficult as you may think!)Give it a read, and let us know if you have other questions!

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E
Drifter
9 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

New ABM Resource!

If you’re thinking about starting an ABM initiative at your organization, or looking to optimize your existing ABM campaigns, we’ve got just the resource for you. Introducing our No-Fear ABM Workbook — the complete guide to building a personalized campaign from scratch.In this workbook we walk through every step of the ABM journey — from choosing your target accounts to brainstorming campaign ideas and iterating on your success. And just for our customers, we created an exclusive chapter all about how Drift can play a role in your ABM strategy. We tapped our own Drift on Drift expert to provide her best practices for building a target account playbook that optimizes all of the personalization effort you put in to getting a target account to land on your site.Give it a read, and start filling out your personalization worksheet here: https://www.drift.com/books-reports/abm-workbook/ 

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Nic Brown
Community Manager
9 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

New AI Blueprints!

Manufacturing and financial services marketers, we’re ending the week with some special content just for you 😀I’m so excited to announce the release of Drift’s AI Blueprints, produced in partnership with Marketing AI Institute.You can think of these blueprints as your one-stop-shop guides to everything AI — including use cases, product recommendations, and best practices.Give them a read here:The AI for Manufacturing Marketing BlueprintThe AI for Financial Services Marketing Blueprint 

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E
Drifter
10 months ago
Ben Gardner
Community Manager
Ben GardnerCommunity Manager
published in Announcements

Customer Spotlight June 2023: Katelyn Price from 1PasswordBlog

As a part of our new Drift Community we want to recognize you, our customers, for your contributions and commitment to sharing your thoughts and best practices with each other. As a part of this recognition we are going to highlight once a quarter the top contributor across the community in the form of a post. Meet @Katelyn Price, Senior Manager of Marketing Lifecycle, Technology and Operations at 1Password. Her team is responsible for the email and chat strategy, as well as campaign (email, webinar, gated content and chat) and platform operations (data management, managing systems and integrations). She has been with 1Password for 2.5 years and her role has evolved quite a lot in this time! She started as an individual contributor with a focus on lifecycle strategy and now she is managing an amazing team (congratulations on the growth!). Her day to day looks different each day with a wide range of activities. Everything from:Supporting email and audience building in her Marketing Auto

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Julie O
Drifter
10 months ago
E
Drifter
Elizabeth HilfrankDrifter
posted in Announcements

How to Go to Market without Getting Lost -- New eBook Alert!

Hi everyone! I’m super excited to announce the launch of our latest eBook: How to Go-to-Market without Getting Lost: Tips from 14 GTM Experts.This eBook was inspired by all of the great content shared during The GTM Lab: Chain Reaction virtual event a few months back. In it, you’ll find 14 hot takes, actionable takeaways, and thought-provoking questions to help you think about how you can create a winning go-to-market strategy even in...dare I say it… this economy.Check it out here and let me know what you think!-Elizabeth

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E
Drifter
10 months ago
Nic Brown
Community Manager
Nic BrownCommunity Manager
posted in Announcements

The Drift Referral Program! Get Free Stuff!

Hey ya’ll!I wanted to make sure you all saw that Drift has implemented a referral program!  This is your chance to earn rewards every time you refer someone who books a meeting with Drift. You’ll also receive special Drift swag after the chat, so no one leaves empty-handed. If you’re interested in entering into the program check out this link here for more info!Any questions, feel free to post them below and I’ll get the answers for ya! 

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Nic Brown
Community Manager
11 months ago
Ben Gardner
Community Manager
Ben GardnerCommunity Manager
posted in Announcements

Win a free health check from Drift!

At Drift, our customers are the backbone of our success, and we want to show our appreciation by making it a month-long celebration. That's why we're so excited to announce that we’re raffling off free health checks from our Professional Services team to five lucky winners! 🎉 Enter the raffle now. Whether you're trying to fine-tune your sales process, streamline your workflows, or anything in between, our team of experts is eager to help you reach new heights. But we're only taking entries until May 26, so be sure to enter soon for your chance to win. Good luck! 🤞

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Nic Brown
Community Manager
1 year ago
Ben Gardner
Community Manager
Ben GardnerCommunity Manager
posted in Announcements

Customer Appreciation Month - Let's get Driftie!

May is here and that means Drift’s Customer Appreciation Month is in full bloom!  This year we’re stepping up our festivities with The Drifties. It’s our brand-new awards program designed to celebrate our customers, your wins, and your mastery of Drift. Whether you’re a Quota Crusher, an ABM All-Star, or want to nominate your company or colleague, there’s a category for everyone. Help us highlight our best and brightest, and if you’re one of the first 10 nominators, you’ll receive a $25 Starbucks gift card as a thank you for kicking off this program with us! 

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Ben Gardner
Community Manager
1 year ago
Nic Brown
Community Manager
Nic BrownCommunity Manager
posted in Announcements

Upcoming events this week

Hey all!   By now I’m sure you might have had a chance to pop around the community, but I just wanted to make a post  about some upcoming events we have this week just in case you haven’t had a moment to direct your eye up to the Events tab up in the corner.   Yep!  We do webinars!Tomorrow (Wednesday) our very own Callan Levine will be explaining a sales user’s journey through Drifts Conversation Cloud and will be looking at key pieces of functionality and benefits for you end-users.And on Thursday, I’ll be hosting a presentation with our Pro-Serve Consultant MC Steenberge and Product Support Specialist Jason Cotas about routing configurations and fallbacks.  Would love to see ya’ll there! If you’re interested in either of those two events click on over to the events tab up top and you’ll be able to register for either of those sessions.  (And even more!)Cheers!-nb

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Nic Brown
Community Manager
1 year ago
Ben Gardner
Community Manager
Ben GardnerCommunity Manager
posted in Announcements

Thank you for making this new Community possible

Today we are happy to officially launch our new community to give you a space to collaborate with your peers, find new ways to help you achieve your goals, learn about some of our Drift product updates and innovations, and communicate with our Service, Success and Support teams. This is a space designed specifically for you, our Drift users, and we want to work with you and hear from you. If there is anything you want to see that we don’t have today please let me know and we’ll make sure we explore adding those components in the future. Thank you for making this possible today and I look forward to many conversations in the future with each and every one of you. Ben GardnerDrift, VP of Customer Support

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Johnny Cole
Drifter
1 year ago

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